What you need to know to purchase in Ergokids

In this section you will find all the necessary information to purchase in Ergokids. If you need any further information, do not hesitate to contact us via telephone at (0034) 935210670 or by sending us an e-mail to info@ergokids.ddev.site.

BUYING PRODUCTS

Orders

There are different methods to place your orders:

In our shop

You can come to our shop, where we will personally help you, you will receive personalised advice and you will see our furniture displayed.

Address: 72 Alfons XIII (08912 Badalona)

Opening times: Monday: 16h-19.30h / Tuesday – Saturday: 9h-14h and 16h-19.30h

By telephone

You can also place your orders and purchase by phone during our opening hours. Please call us at (0034) 935210670.

By e-mail

You can also place your orders and purchase by sending an e-mail to info@ergokids.ddev.site and you will get a reply as soon as possible.

Online shop

The advantage of purchasing on our online shop is that you can do it twenty four seven. When you find the desired article, just click on Buy and the article will be added to your Shopping Basket. Repeat this operation any time you wish to select a product. When you finish, go to your Shopping Basket to see all the articles you have selected, the amount and their prices. To confirm your purchase, click to Go to Checkout and fill in the form about the Billing details. In case the shipping details are different, please fill in the form “Send the purchase to a different address?” as well. After that, you will be able to choose the Payment Method: by debit or credit card or bank transfer. You will be redirected to the safe payment gateway of La Caixa. Once the payment is fulfilled, a new window will open with all the details of your order and you will also receive an e-mail with all the necessary details. In order to guarantee a successful shipment within the delivery period, make sure that the process of order has been correctly done, that the shipment information is correct and that we have a contact number from you.

 

When you finish your purchase process you will receive an e-mail with your Order Confirmation, which proves that we received and processed your order. If you do not receive this e-mail, check your spam folder. If it is not there either, please call us at (0034) 935210670 or send us an e-mail to info@ergokids.ddev.site indicating your order number so we can help you.

 

With each order you will get a tracking number so you can track your shipment status.

Prices

The sales prices of the products are shown in the current rate in each moment. On our website you can see each individualised price of each product, which is the one to be charged when purchasing. Ergokids reserves the right to modify the sales prices of the products at any time and without notice.

All prices include VAT.

Payment method

Different payment methods can be used:

In cash

You can only pay in cash when buying directly in our shop in Badalona.

Address: 72 Alfons XIII (08912 Badalona) Spain

Opening times: Monday: 16h-19.30h / Tuesday – Saturday: 9h-14h and 16h-19.30h

By Debit or Credit card

Visa or Mastercard may be used.

Bank transfer

The payment may be also made by bank transfer to the bank account number we will provide you. Your order will be processed once we receive the payment receipt.

Security in payment system

We use a safe payment gateway of La Caixa. Your personal and bank data are totally protected and are not accessible for any unauthorized person at any moment.

Shipping of your order

Shipping system

Orders are shipped using Mail Boxes shipping company or postal service, depending on the purchased product.

With each order you will get a tracking number so you can track your shipment status.

If you are not at home when your order is delivered, a notice will be left so you can contact the shipping company and agree on a new delivery time. If after two attempts the purchase could not be delivered, it will be returned to our warehouse and the shipment will be charged again.

Delivery period

The delivery period may vary depending on the product. In each product you can see its delivery period. Despite having some products in stock, we prefer to personally prepare your orders so we ensure you get them in good condition. If a product is urgently needed, contact Ergokids to see if we can arrange a different delivery period than planned.

If you buy several products with different delivery periods, they will be shipped all together and within the longest delivery period. However, if you wish to receive the products separately, contact us and we will inform you about the shipment options when dealing with this kind of orders.

Orders placed at weekends or during holiday will be processed on the following working day. Orders paid by bank transfer will not be processed until we receive the payment receipt.

Veracity of the data

In order to guarantee a successful shipment within the delivery period, make sure that the process of order has been correctly done, that the shipment information is correct and that we have a contact number from you.

Pick up from our shop

You can also pick up your purchase from our shop without any additional cost. In this case, you will receive an e-mail confirming you have the items ready to pick them up within our opening hours in our shop.

Address: 72 Alfons XIII (08912 Badalona) Spain

Opening times: Monday: 16h-19.30h / Tuesday – Saturday: 9h-14h and 16h-19.30h

Shipment price

The shipment price will be added to the purchase price.

 

The shipment price represents a 5% of the total purchase price. The minimum cost of each shipment will be of 7 euros (VAT included). If you buy more than one product, they will be delivered all together and the shipment costs can be shared. If you wish to order different products and you want to receive them separately, contact us and we will inform you about the shipment options when dealing with this kind of orders.

 

Orders over 400 euros will be free of shipment fees. Be aware that if you come to our shop to pick up your purchase you do not have to pay for the shipment.

Territorial area

This shipment conditions are valid for the Spanish State (except for the Balearic Islands, the Canary Islands, Ceuta and Melilla).

If you wish to be delivered to other places, please contact Ergokids to confirm terms and conditions of the shipment.

Cancelling order

You can always cancel your order as long as the product has not been shipped from our warehouse. You need to cancel your order by telephone or e-mail and it will only be valid when you receive the e-mail confirming you that we are dealing with your cancelation.

Return of a product

You have 7 days to return a product. To do so, you need to inform Ergokids by e-mail or by telephone. We will send you an e-mail or we will tell you what to do to formalize the return.

The product must be returned in good condition in the original packaging.

The client will pay the return expenses.

Once the product is returned, Ergokids will check it and, if it is in good condition, we will refund the money to the bank account the client will have given us.

Defective product

If you get a defective product, you will have to notify it to Ergokids via e-mail within 24 hours after receiving the order and indicating the deficiencies and attaching photographies showing why you are returning it. No complaints will be accepted after this period.

You will have to specify if you wish to change your product for another one or if you prefer to get a refund.

Ergokids will be responsible for all charges derived from all devolutions of any defective products.

CHARACTERISTICS OF THE FURNITURE

Material used

In Ergokids we have our own collections: Encaix and Albera Llars. To manufacture our furniture we only use origin certified wood. Our furniture is ecologically water-based varnished.

Wood used

Solid pinewood: The wood of solid pine is very resistant and edges are rounded, so they are safer for kids. It can have knots and streaks more or less marked.

Birch plywood: It is light wood and manufactured in a multi-layered system, which enables us to round all the edges and, therefore, increase its security. It can include some pieces to repair knots in the wood. This will not be considered a defect.

Poplar plywood: It is very light wood. We use it in some parts of our furniture.

Although we personally choose our wood, different colours may be found in a single piece of furniture and with lighter or darker grains.

Natural wood tends to change colour in time. It is especially true with lighter furniture, so you have to think that light furniture will get darker as time goes by.

 

Selecció Ergokids furniture follow the characteristics of each manufacturer, even though we selected those who fulfil quality expectations and who respect the environment.

Regulations

In each product you can see its regulation. If you need more information about its normative, do not hesitate to contact us by telephone at (0034 935210670) or by e-mail to info@ergokids.ddev.site.

Assembling your furniture

Normally, we send our furniture unassembled and with its corresponding packaging. In each of our furniture, you will find attached instructions of how to assemble it step by step. If you have any doubt of how to assemble it, please, contact us and we will be more than pleased to help you.

 

In order to avoid damaging the furniture, do not assemble it straight on the floor or on any other surface where it can be scratched or pierced.

Although the assembling process is pretty easy, make sure you have the appropriate tools.

You must attach on the wall all those pieces of furniture that are required. Make sure you use the appropriate anchors and screws according to the type of wall where you fix your furniture. Take into account that wherever you only see a piece of furniture, your kids may see a perfect place to hide or a challenging climbing goal.

 

If you wish we come to your place to assemble your furniture, you can order that by e-mail to info@ergokids.ddev.site.

Cleaning your furniture

To clean your furniture, use a wet cloth with water and a bit of soap.

Using Ergokids furniture outside the domestic area

If you want to use Ergokids furniture outside the domestic area (in nursery schools, play centres, libraries, or any other public centres), please contact us at (0034) 521 0670 or by e-mail to info@ergokids.ddev.site and we will inform you of the provisions of this type of services.